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Terms and Conditions

Last Updated: 30 August 2026

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NOTICE

These Terms and Conditions of Use are legally binding. It is your responsibility to read these Terms and Conditions of Use carefully before purchasing, using, or accessing any of our products, including online courses, group coaching programmes, and subscriptions.

All of our Offerings are sold business to business. Please read the section headed 'Business to Business Sales' below before you buy.

 

TERMS OF SITE & COURSE ACCESS AND PRODUCT PURCHASER AGREEMENT

All programmes, products, and services are owned and provided by Small Business Collaborative ("Company" or "We" or "Us" or "Our"). The term "You" or "Your" refers to any user or purchaser of said programme(s), product(s), or service(s) (the "Offering"). These Terms and Conditions of Use govern and define how You are allowed to use and access the Company's Offering. We reserve the right to update and change these Terms and Conditions of Use at any time and will update them accordingly with the 'last updated' date at the top of this page.

You are legally bound to these Terms and Conditions of Use whether or not you have read them. If you do not agree with any of our Terms and Conditions of Use, please do not purchase any of our services or offerings.

 

GENERAL PROVISIONS

This website is owned by Small Business Collaborative Limited.

Registered Address (not for correspondence): 20 Goodwood Way, Chippenham, SN14 0SY

For correspondence: Email hello@smallbusinesscollaborative.co.uk

Use of this website is at Your own risk. Small Business Collaborative hosts this site on reputable platforms and takes reasonable efforts to maintain it. However, we make no explicit representations or warranties as to the safety of Your individual use of the website.

The Terms and Conditions contained on this page are subject to change at any time.

You confirm that you are at least 18 years old and that you are buying in the course of a business. If you are under the legal age of consent in the United Kingdom, you may not access the Offering under any circumstance. If we discover you have done so in violation of these rules, your access will be terminated without a refund.

 

BUSINESS TO BUSINESS SALES

All of our Offerings are sold business to business. They are designed for, and sold only to, people who are already trading, whether as a sole trader, a partnership, or a limited company, and who are buying for use in that business.

By purchasing any Offering, you confirm that:

  • You are acting for purposes relating to your trade, business, craft, or profession, and not as a consumer.

  • You are not buying for personal, family, or household use.

Because our Offerings are sold business to business, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the consumer provisions of the Consumer Rights Act 2015 do not apply to your purchase. This means there is no statutory cooling-off period and no statutory right to cancel and receive a refund.

We do not sell to consumers. If you are not buying for business purposes, please do not purchase any of our Offerings.

 

INTELLECTUAL PROPERTY NOTICE

All images, text, designs, and graphics are the property of Small Business Collaborative. You may not use, copy, or replicate them in part or full under any circumstances without permission.

You are allowed to use our intellectual property with clear and obvious credit and backlinks to our site. However, you may never claim any of our intellectual property as your own, even with attribution.

 

INTELLECTUAL PROPERTY AND LICENSE

All materials, paid or free, that you have access to through our site or related sites are under the sole ownership or licensed use of Small Business Collaborative.

You are granted a limited, non-transferable, non-exclusive, revocable licence for personal and non-commercial use only.

What You May Do:

  • Access the Offering for personal use.

  • Download and print Offering materials for personal use within your business.

What You May Not Do:

  • Re-sell, trade, or share access to the Offering.

  • Distribute any materials or reproduce them for sharing in any way.

 

FORCE MAJEURE

We shall not be held liable for any failure or delay in performing our obligations under these Terms and Conditions due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • Acts of God

  • Pandemics

  • Strikes

  • War

  • Internet outages or platform failures

  • Death or critical illness of key personnel

In such cases, we will endeavour to provide notice and, where possible, alternative arrangements.

 

SECURITY

We do not store credit card numbers or payment information. All payments are processed through third-party providers such as Stripe, Thinkific, PayPal, Wix, and GoCardless. By using these payment processors, you assume all risk or liability associated with their use.

 

DATA PROTECTION AND PRIVACY

We process your personal data in accordance with the UK General Data Protection Regulation (GDPR). Please refer to our Privacy Policy for more details.

 

REFUNDS

All sales are final, and we do not offer refunds once access to digital products has been granted.

As set out in the section headed 'Business to Business Sales', our Offerings are sold business to business, so there is no cooling-off period and no right to cancel your purchase and receive a refund.

The Itinerary

The Itinerary is an ongoing subscription and has its own refund position. Please see the section headed 'The Itinerary' below.

Complaints Procedure

If you are dissatisfied with your purchase, please contact us at hello@smallbusinesscollaborative.co.uk, and we will work with you to resolve the issue.

 

RECURRING PAYMENTS, PAYMENT PLANS, AND SUBSCRIPTIONS

If you have opted and signed up for a payment plan or subscription, you hereby authorise us to continue to access your financial information stored by our third-party financial processing company.

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Payment plans

Payment plan options may be available for some of our programmes, including Sales Growth Lab, Start to Wholesale, and Elevate Your First Trade Show. Where a payment plan is offered, it is an interest-free way of spreading the total programme cost across equal monthly instalments.

Payment plans are not subscriptions. Regardless of how our checkout platform labels the payment option, selecting a payment plan means you are committing to the full programme cost and all instalments are due in full. Opting for a payment plan does not create a month-to-month arrangement, and you may not cancel the remaining payments by giving notice. The full balance remains owed until paid.

If you fail to make any payments, Small Business Collaborative reserves the right to charge interest in line with the Bank of England interest rate for any outstanding sum left unpaid 14 calendar days after the due date.

After 30 days of outstanding payment, we reserve the right to send your account to collections, upon which you will owe the total amount of any outstanding payments plus incurred interest and any collection costs, including reasonable legal fees.

If your payment fails, we reserve the right to revoke or temporarily suspend your access immediately and without notice. Suspension or termination of your access does not excuse you from further payment obligations.

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Subscriptions

Sales Growth Lab students who have completed their 12-month programme may be offered the option to continue on a rolling monthly subscription. Subscriptions may be cancelled with one month's written notice by emailing hello@smallbusinesscollaborative.co.uk. Any outstanding balances at the time of cancellation will become immediately due and payable. If payment is not made within 14 days of cancellation, your account may be sent to collections, where you will owe the full balance, interest, and any associated legal or collection fees.

The Itinerary works differently and can be cancelled at any time. The terms in the section headed 'The Itinerary' apply to that subscription instead of the notice period set out above.

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THE ITINERARY

The Itinerary is a paid subscription publication delivered by email. This section applies to The Itinerary only. It does not change the terms of any other Offering, and the right to cancel at any time set out below does not apply to any other subscription or payment plan.

 

Access for Sales Growth Lab students

The Itinerary is included at no extra cost for Sales Growth Lab students for as long as they have access to the Sales Growth Lab programme. When your Sales Growth Lab access ends, or is suspended or terminated under these Terms and Conditions, your free access to The Itinerary ends at the same time. You are welcome to continue reading by taking out a paid subscription.

 

Paid subscriptions

Everyone else can read The Itinerary by taking out a subscription. Your subscription renews automatically, and payment is taken automatically, until you cancel it.

 

Cancelling

You can cancel your Itinerary subscription at any time by emailing hello@smallbusinesscollaborative.co.uk. There is no notice period and no cancellation fee.

When you cancel, you will keep your access until your next payment is due, and no further payments will be taken after that. We will confirm your cancellation by email, so please do get in touch if you have not heard back from us.

 

Refunds

The Itinerary is an ongoing subscription, so we do not offer refunds. Payments already taken are not refunded in full or in part, including for any part of a subscription period you do not use. Because your access continues until your next payment falls due, you receive everything you have paid for.

 

PROGRAMME ACCESS

Sales Growth Lab is a 12-month programme. Access begins on the date of purchase and continues for the full 12 months, regardless of the payment option chosen.

Start to Wholesale and Elevate Your First Trade Show are offered with lifetime access, meaning a minimum of 12 months from the date of purchase. "Lifetime access" refers to the lifetime of the course or programme, not the lifetime of the purchaser.

The Itinerary is a rolling subscription rather than a fixed-term programme, and access lasts for as long as your subscription or your Sales Growth Lab access is live.

 

TERMINATION

We reserve the right to terminate your access to our Offerings if you violate these Terms and Conditions.

 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, we shall not be held liable for any indirect, consequential, or incidental damages resulting from the use or inability to use our Offerings.

 

JURISDICTION AND GOVERNING LAW

These Terms and Conditions are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

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